Return Policy

Community Care Options strive to provide the best customer service possible. Our goal is to honor our commitment to quality and satisfaction. Due to both the specialty and nature of our classes, services, and products, we consider all sales to be final. However, certain situations do merit a refund and may be approved as described below. No refunds will be given after 60 days.

Memberships and Subscriptions

All sales of Memberships are final. However, an account credit or a refund may be issued if a membership is unused within the first month. If a refund for a membership is approved, we will withhold 15% of the total purchase price toward processing fees.

All sales of Subscription Services for Staff Training are final. Subscriptions are bound to a contractual agreement.
Please refer to your signed agreement for more information.

Course Registrations
Fees for registrations are nonrefundable. If you are unable to attend your selected Live Class or  Live-Stream Webinar, we are happy to transfer the registration fees to another class or delegate. Notice of such change must be given one full business day in advance. A transfer fee of $50 for Initial Certification live-stream and $10 for Continuing Education live-stream per registered delegate will be charged. Please note the start time of each class you are scheduled to attend. Delegate who arrive to class late may lose their seat to walk-in registrations or may be prevented from joining live-stream webinars. Community Care Options will provide advance notice if a class should be canceled or rescheduled due to low enrollment.

If a refund for course registration is approved, we will withhold $5 for each student / delegate and an additional 15% for processing fees.

Products and Services

Sales of Staff Training Manuals, Waivers, Administrative Tools, Compliance Products, and Media are final. However, an account credit may be issued if a product is proven to be defective within three (3) business days of delivery. If the product is damaged as a result of shipping a replacement will be provided.

If you have purchased a product from Community Care Options and it is damaged or defective, please call us at (530) 894-2114. We request notice within three (3) business days of delivery so that we may assist you in replacing the item or establishing a credit as soon as possible to maintain accurate records. A credit will be kept on file by Community Care Options and may be used toward the purchase of any other product or service sold by Community Care Options.

If a refund for a product or service is approved, we will withhold 15% of the total purchase price toward processing fees.