Community Care Options
Terms and Conditions
Payment
You agree to have Community Care Options charge your credit or debit card for the total amount of the order (when creating a purchase). Advance payment must be processed and verified before products are shipped and/or registrations are completed.
Products and Services
Community Care Options’ products and services are developed according to requirements of California Department of Social Services, Community Care Licensing Division. By purchasing any product and/or service from Community Care Options, you acknowledge that you have done your own research and you understand the purpose for the product and/or service. All sales are final. Please refer to the Refund Policy for more information.
License Application Services are completed in the order they are received and based upon the availability of a client’s accurate information. Once the application has been delivered to the client, it is the responsibility of the client to review the document before submitting it to California Department of Social Services, Community Care Licensing Division. Delays in delivery due to the United States Postal Service or inaccurate mailing addresses are not reasons for credit and/or refund. If delivery is delayed and/or lost, please contact Community Care Options for assistance by calling Monday – Friday, during regular business hours, at (530) 894-2114. The purchase of a license application is not a guarantee of approval by CDSS.
Memberships and Subscriptions
By purchasing a facility and/or affiliate membership with Community Care Options you are expected to conduct yourself according to the requirements of Title 22 Regulations. Memberships are one year in duration and will renew automatically. Individuals possessing a membership are not automatically enrolled in any Live Class, Live-Stream Webinar and/or Event. It is the responsibility of the member to respond to invitations to register. Each membership is provided one free conference (Spring or Fall), free general live classes, reduced rates on special events, access to the online learning catalog, and discounts on products. Memberships cannot be transferred.
All sales of Subscription Services for Staff Training are final. Subscriptions are bound to a contractual agreement. Please refer to your signed subscription agreement for more information.
Class Selection, Cancellation, or Failure to Attend
It is the purchaser’s responsibility to select the appropriate class, training, and/or event which is suitable for their needed program type, topic, and hourly requirement. If the purchaser is not certain what is required for their particular need, please contact our office for assistance by calling us Monday – Friday, during regular business hours, at (530) 894-2114. We may make recommendations, but the selection is ultimately the customer’s decision.
Please note the start time of each class you are scheduled to attend. Delegateswho arrive to class late may lose their seat to walk-in registrations and/or may be prevented from joining live-stream webinars. Community Care Options will provide advance notice if a class should be canceled or rescheduled. We will make efforts to send notifications of upcoming events and registrations, however it is the delegate’s responsibility to show up on time and participate to earn continuing education units.
Facility Members and/ or Affiliate Members with Community Care Options your enrollment is required for each event in order to participate. Registration is not automatic.
Online Classes
All online class purchases are final & non-refundable. Each online user must have a unique email address. All online class bundles are valid for 90 days from purchase. Online classes provided as part of a membership are valid for the duration of a membership. Online courses may be reset for subsequent certification periods upon request. Online accounts are not transferable.
Success with any online Learning Management System is dependent on many variables. Please consider the following:
Online classes are best when on a desktop or laptop computer. Whether using a Windows PC or Apple Macintosh computer, our classes work best using the Google Chrome browser.
The speed of your internet connection is out of our control. By using our online classes, you acknowledge that slow internet can have an impact on your experience.
Participation and attention when using an online class may affect the time required to complete a class. Additionally, our online classes are “metered” according to State Regulations. This means a one-hour module will take at least one hour.
Mobile devices and tablets are not recommended when taking online classes. However, if you choose to use such a device it is best to download the TalentLMS App from your app store and connect to our domain. Contact our office for assistance at (530) 894-2114.
Community Care Options is not responsible for internet connection issues, software malfunction and/or incompatibility, or technical issues related to a device being used for the purpose of taking any course, live-stream webinar, or learning module.
Classes Canceled by CCO
Community Care Options reserves the right to cancel a live or live-stream webinar class. Advance notice will be given if a class should be canceled or rescheduled due to low enrollment or unforeseen circumstances. A refund will not be provided, however, a credit for a future enrollment will be given.
Rules and Conduct in Live Classes, Online Classes, and Live-Stream Webinars
Live Classes – While attending an in-person class and/or event, delegates are required to conduct themselves as professionals. Any disruption may result in being asked to leave. It is the responsibility of the delegate to know the start time for the class or event. Unless otherwise noted, all classes will begin at 8:00 a.m. Tardiness of more than 15 minutes may result in loss of the delegate’s seat to walk-ins. Registration fees will not be credited or refunded. If a makeup is required, an additional fee ranging from $25 up to full price of the class/event may be charged, based on the type of class/event. Missed days in any Initial Certification (ICTP) may be made up. Makeup opportunities are offered in the next scheduled class. A $25 fee will be charged.
Online Classes – Community Care Options’ learning management system (LMS) possesses gamification, messaging, and posting. Any interaction within the system with other users may not include vulgarity, threats, and/or unkind comments. Removal from the system without credit or refund is guaranteed if such conduct is proven.
Live-Stream Webinars – Some classes require a camera, microphone, and speakers. Participation in all live-stream webinars is expected. All rules apply from Live and Online classes.
Certificates – An additional fee of $25 will be charged for replacements for missing certificates or for new certificates due to incorrect name or spelling. Each occurrence will be charged.
Right of Refusal and Nondiscrimination
We reserve the right to refuse service to anyone causing disruptions, negatively impacting other students, for tardiness, and/or if these Terms and Conditions are not followed. By using this website, including TalentLMS, our Zoom classes, Membership Portal, and our Shop, you are agreeing to these Terms and Conditions.
The right to refuse service is based on Federal and California law. Community Care Options acknowledges that the right to refuse service means discrimination against any federal or state protected category is unlawful.
Community Care Options will not refuse service based on:
Race or color
National origin or citizenship status
Religion or creed
Sex
Age
Disability, pregnancy, or genetic information
Veteran status
Marital status
Sexual orientation or gender identity
Medical condition, or AIDS/HIV status
Military or veteran status
Political affiliations or activities
Primary language
Immigration status
Status as a victim of assault, domestic violence, or stalking
We enjoy people. Our goal is to provide our services to a broad and diverse group of caring individuals. We’re glad you found us and we’re happy to be at your service.